All case studies
RetailVerta Retail
CRM Platform
A bespoke CRM replacing three disconnected SaaS tools for a 400-seat retail group.
ROI
5x
Before
3 tools · 9 data silos
After
1 platform · unified profile
Challenge
Fragmented customer data across POS, email and support meant no single view of the customer.
Solution
Unified data model, event-driven sync, AI segmentation and a next-best-action engine surfaced inside the rep workspace.
Results
- $310k/yr SaaS licences retired
- 22% lift in repeat purchase rate
- Single customer view across 9 channels
Technology
Next.jsNode.jsPostgreSQLDockerAWS
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