All case studies
HealthcareSmartClinic Group
SmartClinic AI
Voice AI receptionist and clinical intake automation across 34 clinics.
ROI
7x
Before
42% call abandonment
After
3% call abandonment
Challenge
42% of inbound patient calls were abandoned during peak hours; intake forms were re-keyed manually.
Solution
A realtime voice agent on Twilio handling booking, triage and reminders, plus structured intake pushed straight into the EHR.
Results
- 68% of calls fully automated
- Abandonment down to 3%
- 11,000 staff hours saved / year
- HIPAA-aligned architecture
Technology
Node.jsTwilioOpenAIPostgreSQLDockerAWS
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